Jen Pao - Head of Brand & Creative Operations
About
Jen has spent the last two decades helping creative teams do their best work. She started on the agency side at places like Goodby, Silverstein & Partners and Venables Bell & Partners, then moved in-house to build and scale creative operations at Lyft, MasterClass, and now Chime, where she leads Brand and Creative Operations.
Her focus has always been on the framework and structure behind the work: building the teams, processes, and environment that let creatives actually do their best thinking and make their best work.
That vantage point gives her a practical, grounded view on the parts of a creative career that don't get talked about enough: how agency life really works, what it takes to move in-house, how creative teams and orgs actually get built, and how to keep growing once you're no longer the most junior person in the room.
https://www.linkedin.com/in/jen-pao-900aab1/details/experience/
Interests
Hiking
Traveling
Formula 1
Bravo TV
Can Help With
Career Development
Breaking into the industry
Career pivots
Leadership
Salary conversations
Networking
Advertising Agencies
In-house Creative
Managing teams
Hiring
Mentoring
Building culture
Creative Operations
Best Person to Talk to About
Making sense of the messier parts of a creative career: agency vs. in-house, building your first team, or leveling up into leadership without a roadmap.
Best Fit For
Mid and Seniors
Executives
Fun Fact
I love Costco!
Background
Born and raised in Houston, TX. Moved to NYC to attend NYU for Marketing. When I was growing up, I thought that I would be a biologist.